Help Center

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About bamboo

How do I care for my bamboo?

Is Plaia gear sun protective?

How do I choose my size?

Are your materials sustainable?

How can I leave feedback on my Plaia product?

Order inquiries

My item arrived damaged / defective... What should I do?

I'm missing an item... What now?

I received a wrong item... How do I exchange it?

Help! My promo code is not working

Shipping information

What shipping options do you offer?

Can I track my order?

My order says it's been delivered, but I can't find it. What should I do?

Can I change my shipping address?

Returns and exchanges

What's your return and exchange policy?

How long does it take to return / exchange an item?

Can I return an item I bought on a sale?

How do I return or exchange a gift?