Help Center

Our bamboo blend is mostly natural (made from bamboo fiber), which gives you that delicious, comfortable feel. 

Make sure you try on your pieces before using them, since we only accept returns for unworn items. Once they've been washed (or used), they cannot be returned or exchanged. Generally, your bamboo garment will shrink about half a size after its first wash, so make sure it's a little loose on your first try!

Here are some tips to extend the life span of your bamboo:

• Machine wash cold: turn your garment inside out and machine wash cold on the delicate cycle with like colors. This gear is built for all your activities but it needs some love when washed
• Hang dry: Bamboo is natural and loves to be naturally dried. It is also quick-dry, so it should't take long before it's ready to use. If you're not into hang drying, tumble dry inside out on delicate, low heat

We're all about being practical, which means that we design our products to be just right: not too tight, not too baggy. To help you choose your size, we added a size chart specific to each product. If you're between 2 sizes (most of us are anyways), choose a size up

We love nature as much as you do, which is why we work hard to make our gear sustainable. Our gear is made mainly from bamboo fiber, which comes from natural organic bamboo, using a high-tech process that minimizes pollution during production. 

Bamboo is the fastest growing tree on earth (it can actually grow up to 3 ft per day!). To extract our fiber, we try to stay away from the more traditional processes which use carbon disulfide. Instead, we aim to use sodium hydroxide, which is neutralized by the environment

We love hearing from our Plaia family!

We want to build the perfect product for you, so we welcome you to please leave a review on the website (just go to the product you want to review and scroll down to "write a review") or send us an email with feedback. 

We work very hard to offer the best quality. However, sometimes we make mistakes (we're human also!)

If you received your package and something was missing from your order, our apologies and don't worry - we'll get it fixed right away!

Please send an email to hello@plaia.co with your order number and the name of the missing item. 

We'll get your missing item to you quickly.

We work hard to get it right. However, every once in a while we make a mistake. (Mom told us is OK to make mistakes sometimes)

If you received your package with an incorrect item, our apologies and don't worry - we'll get it fixed right away!

1. Please fill out our return form HERE to generate a prepaid return label
2. Please email hello@plaia.co to request your exchange listing order # and the correct item
3. Once we receive your request and the item has been returned, we will ship the correct item right away!

We only accept unworn items for exchanges

Some of the common reasons why promotional codes don't work are:

• Code has expired
• Promotion is not available on the merchandise in cart
• Cart minimum has not been met
• Mistake when entering the code (don't add any spaces!)

Please go back and check to make sure that none of these apply.  Please note that discounts do not apply to the purchase of gift cards.

If you've checked all of that and it's still not working, shoot us an email with the code, discount amount, and items you would like to purchase and we'll be happy to help you out.

We offer 3 shipping options to get your order delivered as quickly (or relaxed) as possible. Costs are calculated at check-out so you know exactly what the trade-offs are

• Standard shipping: free if your order is $75 or more, cost effective if you don't have any rush. Orders usually take 3-7 business days to get delivered
• Expedited: If you're going on a trip soon and want your item quickly, orders are delivered within 2-3 business days
• Priority: We'll rush your order as quickly as possible! Orders typically take 2-3 days to arrive

You can! We'll send tracking details directly to your email once the order ships

You can read our full policy HERE. But generally, we accept unworn items within 30 days of purchase. A quick try-on is cool, but a test-drive on your favorite trail is not. 

Click HERE if you want to return or exchange an item

Once we receive your return or exchange we will ship the item within 3-5 business days using standard shipping. We will also email your store credit as soon as we process your return or exchange

We love deals as much as you do, but unfortunately all our items on sale are marked as final

If you have the order information, you can follow the normal return process. Otherwise, please reach out to hello@plaia.co and we'll process the return as quickly as possible!